Privacy Policy

Effective Date: January 8, 2025

At Tudorunie, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (tudorunie.com), interact with us in our physical store, communicate with us via phone or email, or engage with us through any other channels. We are transparent about our practices and want you to feel confident in how we handle your data.

Information We Collect

We collect various types of information to provide you with an excellent shopping experience and to continuously improve our services. The information we gather includes:

  • Personal Information:

    • Contact Information: This encompasses your full name, postal address, email address, telephone number, and any other contact details you provide, which is collected when you create an account, place an order, subscribe to our newsletter, participate in surveys, or contact customer support.

    • Account Information: When you register for an account on our website, we collect your chosen username, password (which is stored in an encrypted format to protect your security), and any other information you provide in your user profile.

    • Purchase Information: We collect information related to your purchases, including your billing and shipping addresses, a detailed record of your order history, payment card details (processed securely by our payment processors), transaction records, and any specific instructions you provide related to your orders.

    • Communication Information: We maintain records of your communications with us through various channels, including email, phone, live chat, and any other forms of contact. This includes the content of your messages, as well as the date and time of your communications.

    • Marketing Preferences: We document your preferences for receiving marketing communications, which includes whether you have opted in or out of receiving marketing emails, SMS messages, and other forms of promotional content.

    • In-Store Interaction Data: When you visit our physical store, we may gather limited information, such as purchase history, feedback provided, and any specific requests made during your visit.

    • Event Information: If you participate in any events we organize, we may collect details such as your name, contact information, and any other information necessary to facilitate your attendance and participation.

  • Non-Personal Information:

    • Website Usage Data: We gather detailed information about your navigation and usage of our website. This includes the pages you visit, the amount of time spent on each page, the links you click, your browser type, operating system, referring URLs, and your IP address.

    • Cookies and Tracking Technologies: We utilize cookies, web beacons, pixels, and other tracking technologies to collect data about your browsing behavior. This helps us understand your preferences, personalize your experience, improve the website functionality, and deliver targeted advertisements to you on other platforms.

    • Device Information: We collect information about the devices you use to access our website, including the hardware model, operating system, unique device identifiers, mobile network information, and other device-specific settings. This allows us to optimize our website for various devices.

    • Geolocation Data: With your explicit permission, we may collect geolocation data from your device to provide location-based services or features.

How We Use Your Information

The information we collect is used for various purposes, all designed to enhance your experience with Tudorunie:

  • Order Processing and Fulfillment: To process your orders, securely manage your payments, facilitate the shipping and delivery of your purchased items, provide package tracking, and resolve any order-related issues.

  • Customer Support: To efficiently respond to your queries, concerns, and feedback, provide assistance through various communication channels, and resolve any issues you may encounter with our products or services.

  • Account Management: To manage your user account, personalize your experience, enable access to your account features, and allow you to manage your preferences, order history, and other personal information.

  • Website Improvement: To analyze website usage patterns, monitor website performance, identify areas for improvement, troubleshoot technical issues, and optimize our website’s usability and performance across different devices.

  • Marketing and Advertising: To send you marketing communications, such as newsletters, promotional emails, targeted advertisements, and other promotional materials, only if you have opted in to receive them. We may use your data to create personalized advertising that aligns with your interests.

  • Personalization: To tailor your website experience based on your preferences, recommend products that align with your browsing and purchase history, customize content based on your preferences, and enhance the relevance of your interactions with our brand.

  • Legal Compliance: To comply with all applicable legal obligations, respond to government requests, protect our rights, and ensure our business practices align with regulatory requirements.

  • Fraud Prevention: To detect and prevent fraudulent activities, unauthorized transactions, and other malicious activities. We aim to ensure the safety and security of all users on our platform.

How We Share Your Information

We may share your personal information with select third parties to enhance our services and facilitate business operations:

  • Service Providers: We engage third-party service providers to perform functions such as payment processing, order fulfillment, shipping, data analysis, marketing, website hosting, and customer service. These providers are contractually obligated to protect your personal data and use it solely for the specific services they are providing for us.

  • Payment Processors: When you make a purchase, your payment details are processed securely by our payment processors, which adhere to the highest security standards and comply with relevant data protection regulations. We do not store your full payment card details on our own systems.

  • Legal Authorities: We may disclose your information to legal authorities if required by law, court order, or other legal process. We will also disclose your information if we believe such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner. We will provide notice of such a transfer and ensure that your data continues to be protected under our policies.

Data Security

We take data security very seriously and implement robust measures to protect your information:

  • Encryption: We use industry-standard encryption protocols, such as SSL/TLS, to protect your data during transmission, particularly sensitive information like payment card details.

  • Secure Storage: We store your information on secure servers that are protected with firewalls, intrusion detection systems, and other security measures to prevent unauthorized access, use, or disclosure.

  • Access Controls: Access to your personal information is strictly limited to authorized personnel who have a legitimate business need to access it.

  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address any potential weaknesses in our security measures and to stay updated with the latest security practices.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we cannot guarantee absolute security, we are committed to doing our utmost to protect your data.

Your Rights

You have specific rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you. Upon request, we will provide you with a copy of your data and information about how we use it.

  • Correction: You have the right to request the correction of any inaccurate or incomplete information we hold about you. If you identify any errors, please contact us, and we will make the necessary corrections promptly.

  • Deletion: You have the right to request the deletion of your personal information, subject to any legal obligations. In certain cases, we may be required to retain some data for legal or regulatory reasons, but we will delete any data we can as soon as it is no longer needed.

  • Opt-Out: You have the right to opt-out of receiving marketing communications at any time. You can manage your communication preferences in your account settings or by clicking the unsubscribe link provided in our emails.

  • Restrict Processing: You have the right to restrict the processing of your personal information under certain circumstances. For instance, you can ask us to limit how we use your data while you are disputing its accuracy.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We utilize cookies and tracking technologies to enhance your website experience and personalize your interaction with our content. You can manage your cookie preferences in your browser settings, but please note that disabling cookies may affect the functionality of our website.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Tudorunie
675 Omar Cir Yellow Springs, Ohio (OH)
Phone: (937) 767-1257
Email: info@tudorunie.com
Website: tudorunie.com