🔄 Refund & Returns Policy – Tudorunie

Effective Date: August 16, 2025

At Tudorunie, customer satisfaction is at the heart of what we do. We want you to shop with confidence, knowing that every purchase from tudorunie.com is backed by our fair and transparent Refund & Returns Policy.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, undamaged, and returned in their original packaging with all accessories and manuals included.
  • Proof of purchase (order confirmation or receipt) is required.
  • Certain items such as clearance products, consumables, or custom orders may be non-returnable (this will be clearly stated at checkout).

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Processed to your original payment method within 5–10 business days.
  • Partial Refunds: May be issued if returned items show signs of use, damage, or missing parts not due to our error.
  • Non-Refundable Items: Gift cards, final-sale items, and certain perishable or hygiene-sensitive products.

3. Exchanges

We only replace defective or damaged items. If you need to exchange a product for the same item, please contact our customer support team at
info@tudorunie.com before sending your product back.

4. Return Shipping

  • Customer Responsibility: You are responsible for paying shipping costs for returning an item unless the product is defective or the wrong item was delivered.
  • Non-Refundable Costs: Shipping fees are non-refundable.
  • If you receive a refund, the original shipping cost will be deducted from your refund (where applicable).

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. We will arrange for a free replacement, repair, or full refund as appropriate.

6. How to Start a Return

To initiate a return or refund, please contact our support team with your order number, reason for return, and product details. Our team will provide you with instructions and a return shipping address.

7. Contact Information

📍 Address: 675 Omar Cir, Yellow Springs, Ohio (OH)
📞 Phone: (937) 767-1257
📧 Email: info@tudorunie.com
🌐 Website: tudorunie.com