Sales Policy
Effective Date: January 8, 2025
This Sales Policy outlines the terms and conditions that govern the purchase of products from Tudorunie, whether through our website (tudorunie.com) or our physical store. By placing an order or making a purchase, you agree to be bound by these terms. Our goal is to provide a transparent, fair, and reliable shopping experience for all our valued customers.
Ordering Process
Website Orders:
Product Selection: Explore our extensive range of products on our website and add the items you wish to purchase to your shopping cart. Before proceeding to the checkout, review all items carefully to ensure you have selected the correct products.
Checkout: Proceed to our secure checkout page, where you will be prompted to enter your shipping and billing information. Please ensure all details are accurate and up to date to ensure smooth delivery and payment.
Payment: Choose your preferred payment method and complete your transaction. We accept major credit cards, debit cards, and other forms of payment specified on our website. All transactions are processed securely through reputable payment gateways.
Order Confirmation: Upon successful payment, you will receive an instant order confirmation email. This email will contain your order details, a unique order number, your shipping address, and if applicable, an estimated delivery time.
In-Store Purchases:
Product Selection: Browse and select your desired items at our physical store. Please feel free to seek assistance from our knowledgeable staff if you have any questions about our products.
Payment: Proceed to the checkout counter, where you can pay for your chosen items using your preferred method, including cash, credit cards, debit cards, or any other payment options that are accepted at our store.
Receipt: Upon completion of your purchase, you will be provided with a printed receipt. Please keep this document as your proof of purchase and for your own records.
Pricing and Payment
Pricing: All product prices are listed in U.S. dollars (USD). While we strive to maintain accurate pricing, prices are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel or modify the order, but we will promptly notify you of this situation.
Taxes: Applicable sales taxes will be calculated and added to your order total during the checkout process. The exact amount will depend on your shipping location and the current tax regulations.
Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other methods such as PayPal, Apple Pay, and Google Pay, as specified on our website and in our store.
Payment Security: All payments are processed through secure payment gateways utilizing the latest encryption technologies to protect your payment card details. We do not store your payment card details on our own servers.
Order Processing and Shipping
Order Processing Time: Orders are typically processed within 1-3 business days from the date of order placement, excluding weekends and public holidays. During peak sales periods, processing time may be slightly longer.
Shipping Time: Shipping times will vary depending on your selected shipping method and your delivery location. You will be provided with an estimated delivery time at the checkout. We also provide tracking information as soon as your order is shipped, so you can monitor the delivery progress.
Shipping Costs: Shipping costs will be calculated based on your shipping address, the total weight of your order, and the selected shipping method. These costs will be displayed clearly at checkout before you finalize your order.
Delivery: We partner with reputable shipping carriers to ensure your orders arrive in excellent condition. However, we are not responsible for delays caused by the shipping carrier, adverse weather conditions, or any other circumstances beyond our reasonable control.
International Shipping: We may offer international shipping to select locations. Additional taxes, customs duties, and shipping fees may apply. These additional charges are the customer’s responsibility and are not included in our shipping prices.
Order Cancellation
Customer Initiated Cancellation: You can cancel your order within 24 hours of placement, provided it has not yet been shipped. Please contact our customer service team via phone or email to request a cancellation. Cancellations after the 24-hour window or once the order has been shipped may not be possible.
Tudorunie Initiated Cancellation: We reserve the right to cancel orders at our discretion, including those where a pricing error has occurred, where there is a suspicion of fraud, or where the stock is unavailable. In these cases, we will promptly notify you, and a full refund will be provided.
Product Availability
We strive to maintain accurate inventory levels; however, we cannot guarantee the availability of all products. If an item you have ordered is out of stock, we will notify you as quickly as possible. You will have the option of receiving a full refund, choosing a comparable alternative product, or waiting until the item is back in stock.
Warranty
Products sold by Tudorunie are covered by the original manufacturer’s warranty, if applicable. Please refer to the warranty information included with your product for specific details. We make no additional warranties, either express or implied.
Sales and Promotions
Tudorunie may offer sales and promotions from time to time. The specific terms and conditions for these sales and promotions will be made available at the time of the offer. All sales and promotions are subject to availability and may be changed or discontinued at our discretion.
Returns and Exchanges
Our return and exchange policies are outlined in detail in our Refund and Return Policy. Please refer to this policy for complete information.
Limitation of Liability
Tudorunie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses arising from your purchase or use of our products or services.
Governing Law
This Sales Policy shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of laws principles.
Changes to This Sales Policy
We reserve the right to update or modify this Sales Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to ensure you remain informed of our sales terms and conditions.
Contact Us
If you have any questions or concerns regarding our Sales Policy, please contact us at:
Tudorunie
675 Omar Cir Yellow Springs, Ohio (OH)
Phone: (937) 767-1257
Email: info@tudorunie.com
Website: tudorunie.com